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Contents
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Conventions
What's Changed
1
Troubleshooting Common Issues
1.1
Third-Party Database Plug-in User's Guides
1.2
Debugging the Agent
1.2.1
Setting the Log Level
1.2.2
Turning on the Metric Browser
1.2.3
Checking Connectivity from the Agent Host
1.2.4
Using the Test Connection Button
1.3
JDBC Driver Issues
1.3.1
Failure in loading Classpath: Could not create instance: <JDBC DRIVER>
1.3.2
Cannot resolve non-optional query descriptor property [PLUGIN_DEPENDENCIES] (PLUGIN_DEPENDENCIES)
2
Troubleshooting the Microsoft SQL Server Plug-in
2.1
Diagnostic Tools
2.1.1
WBEMTEST
2.1.2
CIM Studio
2.1.3
SQL Server Enterprise Manager
2.2
Diagnostic Steps
2.2.1
Phase 1 Checklist
2.2.2
Phase 2 Checklist
2.2.3
Phase 3 Checklist
2.3
Finding TCP/IP Port
2.4
Microsoft URL for WMI Errors
2.5
How To Fix Microsoft SQL Server Plug-in Issues
2.5.1
Downloading the Latest Version of the Plug-in
2.5.2
Enabling TCP/IP Port (Microsoft SQL Server 2005 Only)
2.5.3
Modifying Permissions
2.5.3.1
Modifying Windows Management Instrumentation Control Permissions
2.5.3.2
Modifying Registry Permissions
2.5.3.3
Modifying Permissions for Database Authentication
2.5.3.4
Assigning User Rights
2.5.3.5
Modifying DCOM Remote Access Permissions
2.5.3.6
Modifying Access Privileges of SQL Server Services
2.6
General Issues
2.6.1
The “Add Microsoft SQL Server" Page Explained
2.6.1.1
Monitoring Database Host Credentials
2.6.1.2
Monitoring Database Credentials
2.6.1.3
Using Windows Integrated Authentication
2.6.2
Monitoring Error Messages
2.6.3
General Connection Issues
2.6.3.1
General Connection Errors
2.6.3.2
JDBC Connection Errors
2.6.3.3
WMI Connection Errors
2.6.4
Windows Authentication Issues
2.7
Report Elements and Dependent Metrics
2.7.1
Report Error Messages
2.8
Support References for Microsoft SQL Server Plug-in
3
Troubleshooting the IBM DB2 Database Plug-in
3.1
Finding a TCP/IP Port
3.1.1
Finding a TCP/IP Port for UNIX Platforms
3.1.2
Finding a TCP/IP Port for Microsoft Windows Platforms
3.1.3
Finding a TCP/IP Port for z/OS Platforms
3.2
IBM DB2 Problem Resolution
3.2.1
Using a Suitable OS User and Assigning Authorities and Privileges
3.2.2
Incorrect Credentials Used
3.2.3
Failure in Loading Classpath: Could Not Create Instance
3.2.4
No Data for Health Indicator Metrics
3.2.5
Lock Waits Metric Not Collecting
3.3
Database Monitoring Metric Collection Error Messages
3.4
Report Elements and Dependent Metrics
3.5
Support References for IBM DB2 Plug-in
4
Troubleshooting the Sybase ASE Plug-in
4.1
General Sybase ASE Error Messages
4.2
Configuration Parameter Errors
4.3
Sybase ASE Plug-in Report Element Errors
4.4
Support References for Sybase ASE Plug-in
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