Oracle Auto Service Request (ASR) provides auto-case generation when common hardware component faults occur. ASR is designed to enable faster problem resolution by eliminating the need to initiate contact with Oracle Support Services for common hardware component failures, reducing both the number of phone calls needed and overall phone time required.
The Exadata plug-in integrates with Oracle ASR to provide the following benefits:
Enables ASR capability for Exadata Database Machine. Creates a Service Request (SR) automatically and updates the SR number to Enterprise Manager.
Installs and deploys quickly with the emcli command.
Includes ASR Incidents for viewing within the Enterprise Manager Incident Manager.
Works for all Engineered Systems that are certified for ASR.
Enterprise Manager recognizes the following three fault telemetry types:
Integrated Lights Out Manager (ILOM): Provides fault information, power and environmental, CPU, and memory fault information from the service processor (SP).
Exadata-detected Events (HALRT): Provides fault coverage for disks, flash, and PCI cards within Oracle Exadata Database Machine.
Fault Management Architecture (FMA): Provides CPU and memory fault information from the host.
For more details about using Oracle ASR with Enterprise Manager, see Managing and Monitoring Oracle Auto Service Request (ASR) Assets User's Guide.
For product details about Oracle ASR, see http://oracle.com/asr.