To uninstall changes made to CASD to allow for inbound ticketing operations, you must remove the notification method setup to call the notification script. Perform the following steps:
Log in to the CASD console with an account with Administrative permissions.
Click the Administration tab and expand Notifications.
Click Message Templates and select the Default Update Status message template for request/incident/problem or the template used for initial setup.
Click the Contacts tab, then click Update Contacts.
Click on the account name in the right column, and move it to the left column, then click OK.
Click Save.
Click Activity Notifications and find Update Status in the Activity Notification List.
Click Update Status, then click Edit.
Click Update Notification Rules.
Enter OracleEM Notify in the Symbol field and click Search.
Click OracleEM Notify in the right column and move it to the left column, then click OK.