Perform the following steps to identify and configure the connector to use the correct URL for CASD Adapter operations.
Open a command terminal on the system where the CASD Adapter is installed.
Change the working directory to the adapters/log directory in the CASD Adapter installation directory.
Open the framework.log file in a text editor.
Go to the bottom of the file and search backwards for the string iWave Adapter Framework Started. This indicates that the adapter was successfully started.
Note:
If the string is not in the file, the log file might have exceeded the maximum size and rolled over. Restart the adapter and wait for it to complete the startup process. The adapter adds a line that contains iWave Adapter Framework Started when it has successfully started.
Go to the bottom of the framework.log file and search backwards for the string "Setting the server's publish address to be." Continue searching backwards until the URL that contains /IncidentService is found. This is the URL that should be specified when configuring the connector for the createTicket, getTicket, and updateTicket operations.