If the out-of-box ticket templates do not satisfy your requirements, you can create custom templates tailored to your environment. To do this, Oracle recommends that you use one of the existing templates as the base template.
To create a custom template:
Export the default template XSLT files from Enterprise Manager to use as a baseline. Follow the instructions in Exporting the Ticket Template Files to obtain copies of the default template files.
Determine which file you want to use as a baseline and copy the file to a new file with a different name.
Make the desired mapping changes to the new template file. See Modifying Ticket Templates for information on mapping changes.
Register the new template with Enterprise Manager as specified in Adding Ticket Templates.