A template is an XSLT file that transforms an input XML format to an output XML format. To make the mapping changes, you need to understand the input XML format being transformed, and the output XML the template generates. The input document is the XML document that contains the Enterprise Manager incident information. The output document is the request being sent to the HP Service Manager web service. The output XML document must conform to the data format specified in the Service Manager IncidentManagement WSDL.
Enterprise Manager Incident Format contains details on the format of the incident data Enterprise Manager generates. HP Service Manager WSDL Format contains details on the XML format required by the out-of-box IncidentManagement Service Manager web service. Service Manager web services may be customized, so the format used in your environment could be significantly different.
To modify the custom template file: