1/10
Contents
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
1
Introduction to the Connector
1.1
Versions Supported
1.2
Ticket Generation Contents
1.3
Auto Ticketing
1.4
Manual Ticketing
1.5
Ticket Templates
1.6
Grace Period
1.7
Retry
1.8
Recommended Protocol
2
Installing and Configuring the Connector
2.1
Prerequisites
2.2
Installing the Connector
2.2.1
Exporting the Definition File
2.2.2
Installing the Definition File
2.2.3
Displaying the New Objects
2.2.4
Customizing Web Services
2.3
Creating a Connector Instance
2.4
Configuring the Connector
2.5
Enabling or Disabling the Connector
2.6
Providing General Settings
2.6.1
Connection Settings
2.6.2
Web Console Settings
2.6.3
Grace Period
2.6.4
Retry
2.7
Working with Ticket Templates
2.7.1
Adding Ticket Templates
2.7.2
Viewing Template Code
2.7.3
Removing a Template
2.7.4
Editing Templates
2.7.5
Restoring Templates
2.7.6
Editing the Create Ticket Response Template for AR Server 7.6.04
2.8
Deleting the Connector
2.9
Uninstalling Customizations to BMC Remedy
2.9.1
Back Up Web Services
2.9.2
Remove Customizations to Web Services
2.9.3
Remove Customizations for Installing the Definition File
3
Creating Remedy Tickets
3.1
Automatically Creating a Ticket
3.2
Manually Creating a Ticket
4
Using Default Templates
4.1
Template Process
4.2
Ensuring Web Services for Default Templates
4.3
Reading Ticket Templates
4.4
Customizing Ticket Templates
4.5
Defining New Templates
5
Enabling SSL for HTTPS
5.1
Generating a Certificate Request File
5.2
Importing the Certificate from the Certificate Authority
5.3
Importing the Server Certificate on Enterprise Manager
6
Advanced Ticketing Configuration
6.1
Customizing to Support a Ticketing Inbound Operation
Index
Scripting on this page enhances content navigation, but does not change the content in any way.