7. Annexure – Events and Advices for Collections

This chapter contains the following section:

7.1 Collection Events

This section contains the following topics:

7.1.1 List of Events

The following is an exhaustive list of events that can take place during the life-cycle of Collection module.

Sr. No. Event Code Description New Version?
1 CQAS Collection Queue Assignment Y
2 CASG Collection Agent Assignment Y
3 CNIB Interaction Booking N
4 CNAP Interaction Approval N
5 CNRJ Interaction Rejection N
6 CNEX Interaction Execution N
7 CNMS Interaction Reminder Message N
8 BFEE Broken promise Penalty Charge. N
9 RFEE Reversal of Broken Promise Fee N
10 CAMD Collection amendment Y
11 CIAM Collection Interaction Amend­ment N
12 CLOS Collection Closure N
13 CLST Collection State Change N
14 INIT Collection Initiation Y

7.1.2 Advices

The following advice is available for Collection Module. The advice is sent only to the customer. There will not be any advices for the collection Agent except when he holds an account with the bank.

Sr. No. Message Type Description
1 COLL_RE­MINDER Collection Reminder Mes­sage

The following Advice tags are provided for the above message.

Sr. No. Advice Tags Description Message Type
1 _COLL-AGENT-ID_ The Collection Agent Id COLL_RE­MINDER
2 _COLL-AGENT-NAME_ Collection Agent Name COLL_RE­MINDER
3 _CUST-ID_ Customer ID COLL_RE­MINDER
4 _ACTION-CODE_ Follow-up Mode Description COLL_RE­MINDER
5 _ASSET-REF_ Asset Reference number. COLL_RE­MINDER
6 _ASSET-CCY_ Asset Currency COLL_RE­MINDER
7 _INTERACTION-REFERENCE_ Interaction Reference Generated by the system. Will be null if the message is not linked to an existing interaction. COLL_RE­MINDER
8 _INTERACTION-PLACE_ Interaction place as captured in the system. Will be null if the message is not linked to an existing interac­tion. COLL_RE­MINDER
9 _INTERACTION-TIME_ Interaction time. Will be null if the message is not linked to an existing interaction. COLL_RE­MINDER
10 _INTERACTION-COMMENTS_ Interaction Comments. Will be null if the message is not linked to an existing interaction. COLL_RE­MINDER
11 _INTERACTION-DATE_ Interaction Date. Will be null if the message is not linked to an existing interaction. COLL_RE­MINDER
12 _NEXT-ACTION-DATE_ Next Action Date. Will be null if the message is not linked to an existing interaction. COLL_RE­MINDER
13 _ADDL-TXT_ The Additional text keyed in the diary message screen. COLL_RE­MINDER
14 _PTP-AMOUNT_ Amount the Customer has prom­ised to pay. Will be null if the mes­sage is not linked to an existing interaction. COLL_RE­MINDER
15 _PTP-DATE_ Date by which the above amount will be paid. Will be null if the mes­sage is not linked to an existing interaction. COLL_RE­MINDER
16 _TOTAL-PTP-AMT_ Total PTP amount COLL_RE­MINDER
17 _ASSET-OUT­STANDING_ Total Amount outstanding for the Asset. COLL_RE­MINDER
18 _COLLECTION-REF_ Collection Reference associated with this message. COLL_RE­MINDER
19 _COLLECTION-STATE_ Collection State COLL_RE­MINDER
20 _COLLECTION-Q_ Collection Queue. COLL_RE­MINDER
21 _PTP-CHG_ PTP Charge calculated COLL_RE­MINDER

7.1.3 Process Codes for Collection Module

The following is a list of process codes that are available to serve the reference number generation across various screens.

Process Code Purpose
ZCAA Reference Number generated during Assignment/Re-assignment of Collection Agent
ZINT For Customer Interaction recording, Interaction reference.
ZCQC Queue Change reference Generation
ZCBK Bulk reference used in the two queue screens.