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Siebel Dealer Administration Guide > Managing Warranty Claims > Overview of Warranty Claims Management > About Validation Rules Processing and ExclusionsValidation and processing rules control the automatic approval of claims. Claims that deviate from the workflow rules or require additional review are routed to the appropriate person for manual approval. RulesThe predetermined processing rules in Siebel Dealer control how claims are handled when they are being processed. Various factors are considered in the processing, some of which include: For more information about rules, see Siebel Automotive Guide. ExclusionsIn some instances, manual approval might be the result of an excluded item in the warranty coverage. A claim requires manual approval if the asset has been modified. For example, if the engine of a passenger vehicle was modified for performance racing, then it is routed to the appropriate person for manual approval instead of being processed automatically. The alteration constitutes a modification and thereby changes the warranty coverage. During the establishment of warranty programs, certain exclusions are defined to protect the manufacturer from liability of altered or improperly maintained products. Some of the exclusions include the following:
For more information on claim approvals and exclusions, see Siebel Automotive Guide. |
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