Siebel Chat Guide > Configuring Siebel Chat Auto Answer > Process of Configuring Communications for Siebel Chat Auto Answer >
Configuring the ChatArrived Event Handler
Use the following procedure to configure the ChatArrived event handler. To configure the ChatArrived event handler
- Navigate to the Administration - Communications screen, then the All Event Handlers view.
- In the Event Handlers list, configure ChatArrived with the values shown in the following table.
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ChatArrived |
Select your communications configuration record. |
OnChatArrived |
InteractionMessage |
0 |
- Click the Event Handlers Parameters tab, and configure the following records for ChatArrived with the values shown in the following table.
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Filter.Channel |
Chat |
Filter.MsgType |
TYPE_NEW |
Filter.systemTransfer |
0 |
- Navigate to Administration - Communications screen, Configurations view, and then click the Event Handlers tab.
- Select the ChatArrived record, and configure it as follows:
- In the Comments field, modify or enter a comment, for example, as follows:
Comments: Chat
- In the Event Response field, click the Look Up icon, and associate the OnChatArrived event response with the ChatArrived event handler.
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