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Siebel Chat Guide > Customizing Siebel Chat > Configuring the Appearance of Transcript AttachmentsWhen a chat session is released, a transcript of the chat session is attached to the activity and also to the email that is sent to the customer at the end of the chat session. Chat transcripts are stored in XML format, but before a transcript is sent as an attachment, it is transformed in to HTML using the chat.xsl file. This file is located in the following directory: Administrators can configure the appearance of transcript attachments by modifying the chat.xsl file. This file contains parameters that can be modified to get the required look and feel for transcript attachments. To configure the appearance of transcript attachments, complete the steps in the following procedure. |
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