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Chat: Default Email Template |
NOTE: You must define the default email template first, and then specify it in this field. For more information, see Setting Up Outbound Email Communications in Siebel Call Center.
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Name of the default email template used to automatically generate the email that is sent when a user releases a chat session. |
Chat: AutoCreate Service Req |
FALSE |
Flag that determines whether a service request is created automatically when agents accept a chat request. Valid values are TRUE or FALSE. |
Chat: Auto Search Mode |
ON |
Determines the mode used to automatically perform a search when agents accept a chat request. Valid values are ON or OFF. |
Chat: Auto Email Mode |
SEND |
Determines the mode used for automatically sending an email when a chat is terminated. Valid values are POPUP, SEND, and NONE:
- POPUP automatically displays the email, allowing the agent to modify it before sending.
- SEND automatically sends the email, without prompting the agent.
- NONE does not send an email.
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Chat: BlinkTab |
ON |
Determines whether the chat tab blinks (ON) or not (OFF) when a new chat is accepted. For more information, see Configuring the Siebel Chat Blink Tab System Preference. |
Chat: CustomerTypeDisplayTime |
5 |
The time interval in seconds in which to continue showing the customer is typing message in the chat pane. The value must be greater than zero. For example, if Chat: CustomerTypeDisplayTime is set to 5 when a customer starts typing, then the message shows for 5 seconds in the chat pane. When the customer stops typing, the customer is typing message in the chat pane disappears 5 seconds later. |
Chat: AgentTypeDetectInterval |
5 |
The time interval in seconds after which the system checks if the agent is typing a message. The value must be greater than zero. |
Chat: SendAgentTypeMsgCmd |
SendAgentTypingMsg |
The CTI command to call when sending the agent's message response to a customer. The CTI command must be a valid command when configuring in CTI. |