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Siebel Chat Guide > Working with Siebel Chat > Accepting an Incoming ChatAgents accept an incoming chat that has been queued to them by clicking the Accept Work Item button, when it flashes, on the communications toolbar of the Siebel Call Center application. However if chat auto answer is enabled for agents in Siebel Call Center, then agents do not need to manually accept the incoming chat as the chat either opens up automatically on the agent's screen or the chat tab flashes to indicate that a new chat has been automatically accepted and queued. By default, when an agent accepts a chat, the agent automatically becomes not ready or unavailable for other channels. If an agent does not accept an incoming chat:
Accepting an Incoming Chat ManuallyUse the following procedure to manually accept an incoming chat. Agents must manually accept incoming chats when chat auto answer is disabled for agents. For more information about chat auto answer, see Roadmap for Configuring Siebel Chat Auto Answer for Agents. To accept an incoming chat manually
Opening an Automatically Accepted Incoming ChatUse the following procedure to open an incoming chat that has been automatically accepted. This happens when chat auto answer is enabled for agents. This procedure assumes that there are other active chat sessions or that agent is already working on an existing chat. NOTE: If there are no other active chat sessions or the agent is not working on an existing chat, then the agent does not need to do anything to open the incoming chat as the chat pane opens up automatically. For more information about chat auto answer, see Roadmap for Configuring Siebel Chat Auto Answer for Agents. To open an automatically accepted incoming chat
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