Displaying Location Details in Siebel Mobile

Global Positioning System (GPS) is integrated with Siebel Mobile so that when you tap the pin icon shown in Figure 4-3, a map window opens showing the location details. Mapping is configured by default for some list and form applets in Siebel Mobile, but you can set up mapping for any other Siebel Mobile applet as required by configuring the pin icon (or map functionality) in Siebel Tools for the applet in question. For more information, see the topics about maps in Configuring Siebel Open UI.

Figure 4-3 Siebel Mobile: Pin Icon

The pin icon is available in the right pane or work area of Siebel Mobile, provided that the map functionality is enabled for the mobile application. If you cannot see the pin icon or if you can see it but it is disabled, then the map functionality is not enabled for the mobile application.

Information about the following is included in this topic:

• "Enabling the Map Functionality for Siebel Mobile"

• "Displaying Route Details Using the Pin Icon"

Enabling the Map Functionality for Siebel Mobile

The map functionality is disabled by default in Siebel Mobile. Before you can use the map functionality in Siebel Mobile, you must enable it first. This involves enabling location services and disabling block pop-ups on your mobile device.

To enable the map functionality for Siebel Mobile  

1. Enable location services on your mobile device (iPad) as follows:

   1. Start your iPad.

   2. Go to Settings, Privacy, Location Services, and then turn on Location Services.

      If location services are disabled on your mobile device, then you will not be able to use the map functionality in Siebel Mobile.

2. Disable block pop-ups on your mobile device (iPad) as follows:

   1. Start your iPad.

   2. Go to Settings, Safari, and then turn off Block Pop-ups.

Displaying Route Details Using the Pin Icon

The following procedure shows you how to use the pin icon to display the route details for a call or an account. The procedure is the same when using the pin icon in other views. This procedure assumes that the map functionality is enabled for Siebel Mobile as shown in "Enabling the Map Functionality for Siebel Mobile".

To display route details using the pin icon  

1. Navigate to and open a call or an account in your mobile application.

   All details for the selected call or account appear in the work area.

2. Tap the pin icon in the work area.

3. If prompted, select Allow to enable Siebel Mobile to use the location of your mobile device.

   A map window opens with pins pointing to the location of the selected call or account, and showing the route from starting address (current mobile device location) to the destination call or account address.

   If a route is not found for a given address, then an error message appears in the map window.