About Siebel Open UI

To respond to the need for broad support of clients and devices for Siebel Business Applications, to ease the application deployment process, and to improve the application user's experience, Oracle provides a standards-based, open client for Siebel Business Applications, which is called Siebel Open UI.

As of Siebel Innovation Pack 2016, the high interactivity and standard interactivity clients are no longer supported. After you migrate to the current release, applications previously deployed using high interactivity now automatically use Siebel Open UI.It is no longer necessary or possible to explicitly enable Siebel Open UI. Server parameters that previously applied only to high interactivity or standard interactivity no longer apply in the current release. New customer applications for Siebel Open UI take the place of some of the desupported standard interactivity applications.

This topic contains the following information:

"Characteristics and Features of Siebel Open UI"
"Siebel Business Applications That You Can Deploy Using Siebel Open UI"

Characteristics and Features of Siebel Open UI

Siebel Open UI is a standards-based, open client for Siebel Business Applications. Siebel Open UI provides a rich user interface experience and supports any modern browser. Siebel Open UI replaces the traditional clients, the high interactivity and standard interactivity clients, and presents many improvements.

The following are some of the characteristics and features of Siebel Open UI:

Based on Web client standards. The Siebel Open UI client is an open client based on Web client standards and is a type of rich Internet application. This client runs on any modern standards-compliant browser available on any computing device, but works best on personal computers or laptops. The application layout of tabs, forms, and other user interface elements is determined by the form factor of the browser and the computing device. Using recent browser versions is strongly recommended for optimal functionality and performance.

The Siebel Open UI client is optimized for a broad variety of devices, including mobile devices and desktop computers.

Siebel Open UI uses versions of HTML, CSS (cascading style sheets), and JavaScript that are supported by recent versions of modern browsers. For more information, see "Siebel Open UI Client Requirements" and related topics.

Siebel Open UI does not use ActiveX or Java Runtime Environment, which were formerly used in the high interactivity client. Siebel Open UI requires no browser configuration or special deployment steps on the client computer.

Native browser features in the Siebel Open UI client include browser history, print and print preview, zoom, email links, find, and save page. For more information about the features of Siebel Open UI, see Chapter 4, "Features of Siebel Open UI."
Easy to use and configurable by users. Many aspects of the user interface have been redesigned in Siebel Open UI. Overall, however, the user experience for Siebel Open UI is similar to that for the traditional Siebel clients, particularly the high interactivity client. Several configuration and personalization options are available for users, including user preferences for left-hand navigation, tab navigation, and visual themes. For more information about using Siebel Open UI, see Siebel Fundamentals.
Accessible. Siebel Open UI supports Web client standards that are intended to make Web content and Web applications more accessible for people with disabilities and easier to use for all users. Accessibility is supported by keyboard shortcuts and navigation options. The accessibility features are available for any user, where the browser supports the necessary standards. For more information about accessibility for Siebel Open UI, see Siebel Fundamentals.
Easy to deploy on the client. Using the Siebel Open UI client requires only a suitable browser, a URL, and credentials to log in. No browser configuration or special deployment steps are required on the client computer. However, users can deploy the new software modules Desktop Integration Siebel Agent (DISA) or the Outlook to Siebel Drag and Drop addin to extend Siebel application capabilities within the installed browser. For more information, see the Siebel Installation Guide for the operating system you are using.

Easy to deploy on the server. No deployment tasks are required on the server for deploying Siebel Open UI. All Siebel Business Applications provided in Siebel Innovation Pack 2016 use Siebel Open UI.

For existing applications that you are migrating to Siebel Open UI, some additional tasks might apply, depending on your deployment requirements. Some of these are noted in the Siebel Installation Guide for the operating system you are using. For more information about deploying Siebel Open UI, see Chapter 3, "Deploying Siebel Open UI for Siebel Business Applications."
Configurable by developers. You can configure Siebel Open UI by using the JavaScript application programming interface (API) or by customizing the cascading style sheets. You can perform configuration tasks using Siebel Tools, customize Siebel Web templates, and use your existing browser scripts. The Siebel Open UI client can also simplify integrating Siebel CRM with other applications. For information about configuring Siebel Open UI, see Configuring Siebel Open UI.

Another configuration option for Siebel CRM is the Siebel Composer feature, which is available for developer preview, as described in Siebel CRM Composer Developer Preview Guide.

The Siebel Mobile applications are built for specific use cases and are optimized for touch-based mobile devices. For information about configuring Siebel Mobile applications, see Configuring Siebel Open UI, Siebel Mobile Guide: Connected, and Siebel Mobile Guide: Disconnected.

In summary, the product changes for Siebel Open UI improve the usability, deployment, development, and integration options for Siebel CRM. You can expect many benefits by deploying Siebel CRM with Siebel Open UI. For more information, visit this site:

http://my.oracle.com/go/Siebel

This topic is part of "About Siebel Open UI".

Siebel Business Applications That You Can Deploy Using Siebel Open UI

Siebel Open UI provides a single framework to meet the needs that are associated with a variety of use cases for Siebel Business Applications. You can deploy Siebel Open UI for all current Siebel CRM applications, whether employee applications, customer applications, or partner applications.

Some customer applications from previous releases that used standard interactivity have been converted to Siebel Open UI in Siebel Innovation Pack 2016 (for example, Siebel eSales or Siebel eMarketing) or earlier (for example, Siebel eService, which is now Siebel Self Service). Users of customer applications that have not been converted must migrate to one of the supported applications, where applicable.

Although some of the new customer applications use the same Application Object Manager components and virtual directories as the earlier standard interactivity applications, the application repository data is provided through new application objects in Siebel Tools.

For existing customers who will deploy Siebel Open UI for the first time, it is recommended that you confirm the availability of the features that you require.

For more information about the features available in Siebel Open UI, see Siebel Open UI Deployment Guide, 1499842.1 (Article ID) on My Oracle Support and see other relevant guides on the Siebel Bookshelf.

In general, it is assumed that if you require new applications that were not available when you initially configured your existing deployment, then you will either install new instances of Siebel Servers and Siebel Web Server Extension (SWSE) or reconfigure your existing instances to add the new applications. Additional requirements apply for migration installations from previous releases. For more information, see the applicable product-specific documentation and see the Siebel Installation Guide for the operating system you are using.

This topic is part of "About Siebel Open UI".