Siebel CRM Siebel Mobile Guide: Disconnected Siebel Innovation Pack 2016, Rev. C E52427-01 |
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A shift is an established time interval in which employees perform work.
The following procedures related to shifts and shift management are included in this topic:
"Starting or Ending a Period of Unavailability"
Note: You must complete the relevant setup tasks detailed in Siebel Applications Administration Guide before using the Siebel Mobile application for Siebel Field Service. |
You can display shift details by using the Shifts list. You can update shift information, including breaks and periods of unavailability (POUs), only if you use Siebel Real-time Scheduler Version 2.1 or later as your scheduling engine and Siebel Field Service Integration to Oracle Real-time Scheduler Version 2.1 or later integration pack for the integration.
Note: Updating shift information, including breaks and POUs, is not supported in offline mode. |
To display shift details
Tap the Side Menu icon on the application banner, and then tap Shifts to display the following:
The Shift list in the right pane from where you can do the following:
View and update the shift information, see "Starting and Ending a Shift".
View and update the break information for the shift, see "Starting and Ending a Break".
View and update the period of unavailability (POU) information for the shift, see "Starting or Ending a Period of Unavailability".
The Calendar showing the activity planning information in the left pane.
Complete the following procedure to start and end a shift.
To start and end a shift
Tap the Side Menu icon on the application banner, and then tap Shifts to display the following:
The Shift list in the right pane.
The Calendar showing the activity planning information in the left pane.
Tap a shift record in the right pane.
Tap Start when you start the shift to record your start time and date.
Tap Complete when you end the shift to record your end time.
Complete the following procedure to start and end a break.
To start and end a break
Tap the Side Menu icon on the application banner, and then tap Shifts to display the following:
The Shift list in the right pane.
The Calendar showing the activity planning information in the left pane.
Tap a break record in the right pane.
Tap Start when you start the break to record your start time and start date.
Tap Complete when you end the break to record your end time.
Complete the following procedure to start or end a period of unavailability (POU) for a shift.
To start or end a period of unavailability
Tap the Side Menu icon on the application banner, and then tap Shifts to display the following:
The Shift list in the right pane.
The Calendar showing the activity planning information in the left pane.
Tap a POU record in the right pane.
Tap Start when you start the POU to record the start time and date.
Tap Complete when you end the POU to record your end time.