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Siebel Field Service Guide > Agreements and Entitlements > Process of Managing Agreements > Defining Conditional Charge Plans for Agreement Line Items (End User)After administrators set up conditional charge plans in the Conditional Charge Plan view of the Administration - Contracts screen, users can select the appropriate conditional charge plans for agreement line items. For more information, see Setting Up Conditional Charge Plans. For example, the administrator creates a conditional charge plan named Termination Plan. This plan specifies that if a customer cancels an agreement early, then the customer must pay 8.33% of a penalty charge for each remaining month in the agreement period. A user sets up a photocopier maintenance agreement for a customer and associates the Termination Plan with the photocopier agreement line item. The user specifies that a total penalty of $150 applies to this line item if the customer cancels the agreement before the 12-month term of the agreement expires. The customer cancels the agreement after just 6 months. According to the Termination Plan, the customer must pay 8.33% of the total cancellation fee for each of the remaining 6 months. The customer must pay $74.97 (8.33% x $150 x 6 months). NOTE: The day that a customer terminates an agreement is the day that the conditional charge is created. Also, if no conditional charge plan is associated with the agreement line item, then a penalty is charged. This task is a step in Process of Managing Agreements. To define a conditional charge plan for an agreement line item
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