Bookshelf Home | Contents | Index | PDF |
Siebel Field Service Guide > Preventive Maintenance > Process of Managing Preventive Maintenance > Associating Service Request Templates with PM Plans (End User)You can associate service request templates with a PM plan. When the PM plan is activated, a service request is created using the service request template. The Commit Time field on this service request is set to the date of the preventive maintenance trigger, and the following fields are copied from the service request template to the service request: Activities (but not activity plans) are also created for the activity templates that are associated with the service request. Duplication of activity templates is not verified, so the same activity template can be associated directly with a PM plan and indirectly through a service request template. For more information, see Creating Service Request Templates for Preventive Maintenance. This task is a step in Process of Managing Preventive Maintenance. |
Siebel Field Service Guide | Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |