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Siebel Field Service Guide > Scheduling Using Oracle Real-Time Scheduler Version 1.0 > About Employee Administration > Sending Employee Data to Oracle Real-Time Scheduler 1.0Employee data is sent to Oracle Real-Time Scheduler 1.0 in the following cases:
If you change an employee's name in the Siebel application, then a new employee (driver) record is created in Oracle Real-Time Scheduler 1.0. The unique key for an employee record in Oracle Real-Time Scheduler 1.0 contains the employee name. The unique key has the following format: SiebelEmpRowID~FirstNameLastName (the Siebel employee's row ID concatenated with the employee's last name and first name, with the tilde (~) symbol between them). The business administrator must manually end-date the earlier employee record in Oracle Real-Time Scheduler 1.0 to avoid confusion stemming from multiple records for the same employee. |
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