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Parent Region |
Select an existing service region as the parent region for the service region. For more information, see Specifying Parent Service Regions. |
Time Zone |
Select the name of the time zone that the ABS and Optimizer use. Administrators define time zones in the Time Zone Administration view of the Administration - Data screen. For more information, see Siebel Applications Administration Guide. |
Schedule |
Select the name of the schedule that the ABS uses. For more information, see Defining Schedule Hours. |
Cost List |
Select a cost list for labor. The Optimizer uses this field to calculate overtime costs. Administrators define costs lists in the Cost List view of the Administration - Pricing screen. For more information, see Siebel Pricing Administration Guide. |
Travel Cost |
Type the cost for each unit of travel. The Optimizer uses this field to calculate the cost function for a schedule. |
Cost Function |
Select the cost function. The Optimizer uses this field to optimize the schedule for the service region. For more information, see Defining Cost Functions for the Optimizer. |
Parameter Set |
Select the set of parameters. The ABS and Optimizer use this field. For more information, see Creating Parameter Sets for Schedules. |
Constraint Set |
Select the constraint set. The ABS and Optimizer use this field to optimize the schedule for the service region. Administrators define constraint sets in the Constraint Sets view of the Administration - Scheduling screen and in the Constraints view of the Administration - Scheduling screen. |
Time Window |
Select the name of a set of time windows. The ABS uses this field. For more information, see Creating Time Windows for Schedules. |
Minimum Travel Time |
Type the minimum travel time. If the calculated travel time between 2 activities is less than this time, then the Optimizer uses this field. |
Average Travel Time |
Type the average travel time (in minutes). The ABS adds this time to the work time for an activity to calculate the duration of the activity. |
Average Travel Speed |
Type the average speed for each hour of travel for field service engineers in the service region. The Optimizer uses this field to calculate costs. For more information, see Defining Cost Functions for the Optimizer. |
Unit of Measure |
Select the unit of measurement for travel. The Optimizer uses this field to calculate the cost function for a schedule. Values include Miles and Km. |