Bookshelf Home | Contents | Index | PDF |
Siebel Field Service Guide > Service Requests and Solutions > Process of Managing Service Requests > Selecting Entitlements for Service Requests (End User)Entitlements contain information about the level of service for a customer. For a service request, you can select only the entitlements that match the data in the service request. For more information, see Entitlement Selection. This task is a step in Process of Managing Service Requests. To select an entitlement for a service request
Entitlements also contain information about the valid hours for completing service requests. After you select an entitlement for a service request, you can view the valid hours for completing the service request. |
Siebel Field Service Guide | Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |