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Siebel Field Service Guide > Service Requests and Solutions > Process of Managing Solutions > Associating Solutions with Service Requests (End User)To expedite the resolution of a service request, you can associate a solution record with the service request. Also, you might associate a solution with a service request so that the solution information is available if the customer later reopens the service request. This task is a step in Process of Managing Solutions. To associate a solution with a service request
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