Siebel Field Service Guide > Warranties > Process of Managing Warranties >
Verifying Warranties (End User)
Follow the procedures in this topic to verify warranty coverage. When you verify warranty coverage, you find the applicable warranties for a specified date. You can verify the warranties for a service request. This task is a step in Process of Managing Warranties. To verify the warranties for a service request
- Navigate to the Service screen, then the Service Request List view.
- Drill down on the SR number (#) field for a selected service request that is associated with a product or asset, and click the Service Details view tab.
- In the Warranty As of field, enter a date for verification of warranty coverage for the service request.
The default date is the creation date for the service request.
- Click Check Warranty.
The updated fields are described in the following table.
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Product Warranty |
Displays a check if a product warranty is in effect on the specified date. This field is for information only, and does not affect other fields or functions. |
Component Warranty |
Displays a check if a component warranty is in effect on the specified date. This field is for information only, and does not affect other fields or functions. |
Manufacturer Warranty |
Displays a check if a manufacturer warranty is in effect on the specified date. This field is for information only, and does not affect other fields or functions. |
You can also verify the warranties for a defective product. To verify the warranties for a defective product
- Navigate to the Repairs screen.
- Drill down on the Repair number (#) field for a selected repair, and click the More Info view tab.
- In the Warranty As of field, enter a date for verification of warranty coverage for the repair.
- Click Check Warranty.
The updated fields are described in the following table.
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Product Warranty |
Displays a check if a product warranty is in effect on the specified date. This field is for information only, and does not affect other fields or functions. |
Manufacturer Warranty |
Displays a check if a manufacturer warranty is in effect on the specified date. This field is for information only, and does not affect other fields or functions. |
Component Warranty |
Displays a check if a component warranty is in effect on the specified date. This field is for information only, and does not affect other fields or functions. |
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