| Siebel CRM Fundamentals Guide Siebel Innovation Pack 2016, Rev. A E52425-01 |
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| Siebel CRM Fundamentals Guide Siebel Innovation Pack 2016, Rev. A E52425-01 |
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Notifications provides a way for administrators and other users to send important information directly to the screens of users. Typically, this information is time-critical, such as a due date, or it is updated frequently, such as the status of a call queue.
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Note: Notifications are available for employee applications, and not for customer or partner applications. |
Messages appear in notification panes that users access by clicking the Notification icon. They have severity levels (indicated by color) and activation and expiration dates.
You create notifications in the Message Broadcasts view of the Administration - Communications screen. Notifications can be created automatically from Siebel Business Process Designer or remotely from a third-party application through Siebel EAI.
Notification messages are retrieved from the Message table through the Siebel Application Server and sent to the notification pane of the targeted Siebel Web Client sessions.Messages in the Notification Summary pane appear in a set order. Unread messages appear at the top of the pane and are sorted by message date with later messages listed before earlier messages. Read messages appear below the unread messages and are also sorted by message data with later messages listed before earlier messages.
When the administrator sets a component parameter that allows users to enable or disable notification messages, users can disable the Notification icon and notification panes. The administrator can change this component parameter to override this user setting for notification messages.
The Siebel application obtains the display messages by using the following methods:
The default behavior is read the messages from the Siebel database each time the notification pane is refreshed. This method can adversely affect performance if the panes are set to refresh frequently.
Notification caching stores messages in each Siebel Application Object Manager. The messages are then sent through the Service Request Broker (SRBroker).
