Updating a Notification

Sometimes after a message is sent to users, you might want to change the message text. In this scenario, you want users who have already read or dismissed (deleted) the message to see your changed version of the message. Complete the procedure in this topic to convert a message that users have already read or dismissed to a message that users have not read or dismissed. Users can then access the message again to see the changed version of the message.

This task is a step in "Process of Administering Notifications".

To update a notification 

1. Log in to the Siebel business application as administrator.

2. Navigate to the Administration - Communications screen, then the Message Broadcasts view

3. In the Message Broadcasts list, select the message you want to update.

4. Complete the appropriate changes to the message.

5. Click Set as Unread.

   After you update an existing or create a new notification message in Siebel CRM, the updated or new message is sent directly to application screens and the counter beside the Notification icon on the menu toolbar increases to indicate that a new message has arrived. If the new message waiting to be read has an Urgent with Alert severity, then the Notification icon also blinks on the menu toolbar.

Administrators can modify the code internally for notification messages on either the client or server-side using the following APIs:

• AddNotification. Creates a notification and returns the Row_Id of the notification.

• DeleteNotification. Deletes a notification using the Row_Id.

• UpdateNotification. Updates a notification using the Row_Id.

• ReadNotification. Returns the notification details using the Row_Id.

For more information about these APIs, see Configuring Siebel Open UI.