Siebel CRM Fundamentals Guide Siebel Innovation Pack 2016, Rev. A E52425-01 |
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In addition to attaching files to records, you can also attach URLs to records to provide team members with the latest information.
You can create a URL attachment by using the New URL button in the Attachments view.
To attach a URL to a record using the New URL button
Drill down on a field in the record to which you want to add the URL attachment.
Navigate to the Attachments view.
The Attachments list appears.
Click New URL.
The Add URL dialog box appears.
Enter the URL in the URL field, or copy and paste the URL from a Web page into the URL field, and then click Add.
The Add URL dialog box closes, and the URL appears as a hyperlink in the Attachments list. You can click this hyperlink to access the corresponding Web site. If you cannot access the Web site after adding it as an attachment, then you might not be connected to the network.
You can create a URL attachment using the Cogwheel icon in the Attachments view.
To attach a URL to a record using the Cogwheel icon
Drill down on a field in the record to which you want to add the URL attachment.
Navigate to the Attachments view.
The Attachments list appears.
Click the Cogwheel icon, and then click New Record.
A new record appears.
In the Attachment Name field, click the select button.
The Add Attachment dialog box appears.
Enter the URL in the URL field, or copy and paste the URL from a Web page into the URL field, and then click the arrow-pointing-to-a-box icon to save the record.
The Add Attachment dialog box closes, and the URL appears as a hyperlink in the Attachments list. You can click this hyperlink to access the corresponding Web site. If you cannot access the Web site after adding it as an attachment, then you might not be connected to the network.