Siebel HelpDesk Guide > Setting Up HelpDesk >
Setting Up Links on the Service Request Home Page
It is recommended that administrators set up links on the Service Request home page that correspond to the four main types of Service Requests—Incidents, Problems, Known Errors, and Requests for Change. To set up the links, perform the following procedure. To set up links on the Service Request home page
- Navigate to the Administration - Application > View Links view.
- In the Screen Homepages list, select the Service Requests record.
- In the View Links form create a new record for each of the four links (All Incidents, All Problems, All Known Errors, and All Requests for Change) by completing the fields described in the following table.
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All Incidents |
All HelpDesk Incidents |
All Service Request View (HelpDesk UI) |
All Incidents |
All Problems |
All HelpDesk Problems |
All Service Request View (HelpDesk UI) |
All Problems |
All Known Errors |
All HelpDesk Known Errors |
All Service Request View (HelpDesk UI) |
All Known Errors |
All Requests for Change |
All HelpDesk Requests for Change |
All Service Request View (HelpDesk UI) |
All Requests for Change |
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