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About Recording Product Analysis for Adverse Events and Complaints Management

This chapter describes how to use the Siebel Business Application during the product analysis phase of an adverse events and complaints investigation.

When a faulty product is returned to the manufacturer for study, a product analysis record is opened. This record documents details of the analysis. When the analysis is complete, root cause and corrective action information are added and the record is submitted for approval.

Related Topics

Capturing Adverse Events and Complaints

Investigating Adverse Events and Complaints

Managing Corrective and Preventative Actions

Regulatory Reporting

Communicating with Customers for Adverse Events and Complaints Management

Closing Adverse Events and Complaints