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Performing a Siebel Smart Answer Search

The Siebel Search Center supports integration with the Siebel Smart Answer knowledge base for manual or automated searches. For information on configuring and using Siebel Smart Answer, see Siebel Smart Answer Guide.

To perform a Siebel Smart Answer search

1. Select Advanced Find in the Search Toolbar, and then click Find.

   A drop-down list of categories to search against appears.

2. Select the Smart Answer category you want to search against.

   Options include the following:

   • Smart Answer
   • Smart Answer Service Request
3. Enter your search criteria in the Question textbox, including the search operator.

   The table in Performing a Basic Search Operation describes the supported search operators.

4. Click Find to view the search results in the Search Results view.
5. In the Search Results view:
   • Click the arrow beside a result to expand and show a summary of the search result. Click the arrow beside a result to hide the summary again.
   • Click a hyperlink to drill down to the selected record.
   • Click the tab for each search engine configured to show the search results for that search engine. Siebel Find results appear by default in the Search Results view.
   • If no results are returned, then a message similar to the following appears: Your search did not match any results.