Siebel Self Service Administration Guide > Administering Siebel Self Service > Process of Administering Service Requests >
Associating Solutions with Service Requests
When you associate solutions with service requests, customers who can access those service requests can view the solution records under the Solutions heading of the service requests on the Siebel Self Service Web site. This task is a step in Process of Administering Service Requests. To associate a solution with a service request
- Navigate to the Service Requests screen, then the Service Request List view.
- In the Service Requests list, drill down on the SR number (#) field for the service request to associate with a solution.
- Navigate to the Solutions view.
- In the Solutions list, add a record, and complete the necessary fields.
Some fields are described in the following table.
|
|
Name |
Displays the name of the solution that you select in the Add Solutions dialog box. |
Description |
Displays the description for the solution that you select in the Add Solutions dialog box. |
Comments |
Type additional comments relevant to the solution. |
|