This appendix includes information about how citizens can use the Siebel Public Sector Self Service Web site. It includes the following topics:

• About Siebel Public Sector Self Service
• Determining Benefits Eligibility on Siebel Public Sector Self Service
• Roadmap for Integrating Oracle Policy Automation With Siebel Public Sector Self Service
• Managing Applications on Siebel Public Sector Self Service
• Managing Cases on Siebel Public Sector Self Service