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Vehicle Registration

Customers can use Siebel Self Service for Automotive to register their vehicles. You can find information about the user in the Contacts screen of Siebel Automotive, and you can use this information for follow-up marketing and service. For more information about working with contacts and associated vehicles, see Siebel Automotive Guide.

A registered user of Siebel Self Service for Automotive can register a new vehicle by performing the following actions:

• In My Profile for Automotive, click Vehicle Registration, and enter the vehicle registration details.

  All registered vehicles are listed in the My Vehicle view.

The user must begin by entering the VIN (Vehicle Identification Number). If the entry matches a VIN in the Siebel database, then the user can continue. If the entry does not match a VIN in the Siebel database, then the user cannot continue because the vehicle is not one of your vehicles.

After the user enters a valid VIN, the Make, Model, Year, and Trim fields are populated automatically with information from the vehicle record. The user enters personal information, which is stored in the record of the primary contact associated with that vehicle. If there is already a primary contact for a vehicle, then the customer cannot register that vehicle.