Siebel Self Service Administration Guide > Using Siebel Self Service > Managing Service Requests on the Siebel Self Service Web Site >

Submitting Service Requests

Customers can submit service requests about issues that they encounter.

To submit a service request

1. Click the VIEW OR SUBMIT SERVICE REQUESTS link on the home page.

   Alternatively, you can click the Side Menu icon on any page, and select Service Requests.

   The Service Requests view appears.

2. Click the plus (+) icon.

   A new record for the service request is created in the list of service requests.

3. Enter information in the fields of the new record for the service request.