Siebel Self Service Administration Guide > Using Siebel Self Service > Accessing the Siebel Self Service Web Site >

Obtaining a New Password

If registered customers forget their passwords, then they can obtain new passwords. Siebel Self Service automatically creates these new passwords, and customers can change these passwords after they use them log in to the Siebel Self Service Web site.

To obtain a new password

1. Click the Forgot Your Password? link in the Log In applet on the home page.

   The Forgot Password form appears.

2. Enter information in the form, and click Submit.

   The Challenge Question form appears.

3. Enter information in the form, and click Submit.

   If the your answer to the challenge question is correct, then a screen with a temporary password appears.

4. Note your temporary password, and click Close.

   The home page appears again.