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Siebel Developer's Reference > Business Component User Properties > Controlling Siebel CRM Data > Allowing Users to Update Closed Service RequestsThe Always Enable Field n user property updates the fields that reside in a closed service request. It must contain the name of the field that Siebel CRM must update. If a user sets the Status field on a service request to Closed, then Siebel CRM sets the Sub-Status field to Resolved and makes the record read-only except for the Status and Sub-Status fields. The CSSBCServiceRequest specialized business component class controls this behavior. For important caution information, see Using Specialized Classes. If the business component includes:
You can configure Siebel CRM to deactivate this user property, modify the values for it, or to create a new instance of it. |
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