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Specifying Statuses for Outgoing Email

The email activity user properties handle the status for outbound email messages.

Specifying the Status for In Progress Emails

The Email Activity Sent Status Code user property specifies the code that Siebel CRM uses in the EVENT_STATUS_LOV list of values that correspond to an outbound email that is in progress. The eMail Response client uses it to set the status of an outbound email that is in process or that is waiting for the Communications Outbound Manager or Email Manager to send this email. The value for this user property must contain a language-independent value that the EVENT_STATUS_LOV list of values contains. For example:

Queued

You must not deactivate this user property. You can modify the values for this user property. You cannot create a new instance of this user property.

Specifying the Status for Sent Emails

The Email Activity Accepted Status Code user property specifies the code that Siebel CRM uses in the EVENT_STATUS_LOV list of values that corresponds to sent outbound email. The eMail Response client uses it to set the status of an outbound email that Siebel CRM finished processing. The value for this user property must contain a language-independent value that the EVENT_STATUS_LOV list of values contains. For example:

Done &&

You must not deactivate this user property. You can modify the values for this user property. You cannot create a new instance of this user property.

Specifying the Status for Unsent Outbound Emails

The Email Activity New Status Code user property specifies the code that Siebel CRM uses in the EVENT_STATUS_LOV list of values that corresponds to an outbound email that Siebel CRM has not sent or has not processed. The eMail Response client uses it to set the status of an outbound email that Siebel CRM has not yet sent. The value for this user property must contain a language-independent value that the EVENT_STATUS_LOV list of values contains. For example:

Not Started

You must not deactivate this user property. You can modify the values for this user property. You cannot create a new instance of this user property.

Specifying the Status for Rejected Emails

The Email Activity Rejected Status Code user property specifies the code that Siebel CRM uses in the EVENT_STATUS_LOV list of values that corresponds to an unsuccessful outbound email. The eMail Response client uses it to set the status of an outbound email that Siebel CRM rejects because it cannot send this email for some reason. The value for this user property must contain a language-independent code that the EVENT_STATUS_LOV list of values lists. For example:

Cancelled

You must not deactivate this user property. You can modify the values for this user property. You cannot create a new instance of this user property.