Siebel Email Administration Guide > Troubleshooting Siebel Email Response >
Resolving Issues for Nonreal-Time Processing
The procedure in this topic describes how to resolve some of the common nonreal-time email processing issues. This task is a step in Process of Troubleshooting Siebel Email Response. To resolve issues for nonreal-time processing
- Navigate to the Administration - Communications screen, then the Communications Inbound Events view.
- In the Communications Inbound Events list, review the fields and the possible causes in the following table.
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SRM Request Id |
Id |
- If null, then the issue might be in Communications Inbound Receiver.
- If not null, then the issue might be in Communications Inbound Processor.
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Status |
- Queued
- CIP Processing
- Error
- CIP Fatal
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- If the value is Queued or CIP Processing, then no issues exist for the email processing.
- If the value is Error or CIP Fatal, then the email is not processed.
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Receiving Siebel Server |
Siebel Server Name |
If the Siebel Server name is in this field, then Communications Inbound Processor received the event. |
Activity Id |
Id |
If this field is not null, then the error might be in one of the steps in the workflow after creating the activity. |
Comments |
Description |
Use the DriverTrackID to find the location of the error in the log files. |
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