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Siebel In-Memory Next Best Action Guide > Overview of Siebel In-Memory Next Best Action > Workflows for Siebel In-Memory Next Best ActionSiebel In-Memory Next Best Action architecture is open, extensible, and configurable. Organizations can use the default workflows that are provided with the product, and they can also configure workflows to customize the functionality according to their needs. Siebel In-Memory Next Best Action provides the following default workflows:
You can configure these workflows to fetch additional information before calling Oracle Real-Time Decisions. You can also modify these workflows and publish them as business services so that the application will call those instead of calling the default Web services. For more information about how to configure workflows, see Siebel Business Process Framework: Workflow Guide on the Siebel Bookshelf. NOTE: The Siebel Bookshelf is available on Oracle Technology Network (http://www.oracle.com/technetwork/indexes/documentation/index.html) and Oracle Software Delivery Cloud. It might also be installed locally on your intranet or on a network location. Siebel In-Memory Next Best Action enables organizations to retrieve data from external sources that are not available within a Web site or mobile application or within Siebel Business Applications. Siebel In-Memory Next Best Action can fetch the following kinds of data from Siebel applications or from an external, third-party application:
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