| Oracle® Retail Predictive Application Server Cloud Edition Administration Guide Release 19.0 F25569-31 |
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| Oracle® Retail Predictive Application Server Cloud Edition Administration Guide Release 19.0 F25569-31 |
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This appendix provides troubleshooting information.
Time Zone
RPASCE in the cloud environment always runs in the UTC time zone. All the downloaded log files as well as the live logs you view display information in the UTC time zone only. The following message is displayed in every log file for all OAT tasks: <B 2020Feb26 17:26:03.019> Note: Logs displayed below uses Universal Coordinated Time(UTC).Note that when you schedule an OAT task or view the timestamps for a task in the dashboard, the time will match your browser time zone. This is done to prevent confusion when you are scheduling the task.
Running Processes
Once an OAT task is submitted and its status changes to In Progress in the OAT dashboard, there is no safe way to kill or stop the running process. If you are in need of removing an in progress task that appears stuck, contact Oracle support for analysis and the next steps.
