Personalized Visual Navigator on DCS Portal

Today we offer the capability for the self-service user to list their Service Requests, Site Visits or Repairs on the DCS portal.  This feature provides more personalized pages to trigger the attention of the self-service user.  The portal can be designed to display Service Requests that need attention, upcoming Site Visits, etc.

The new Visual Navigator on the home page offers a personalized set of navigation items to proactively guide the user to relevant information such as:

• Service Requests
  • Waiting response
  • Updated recently
• Work Orders (Site Visits)
  • Scheduled soon
  • Requested soon
• Returns (Depot Repairs)
  • In progress
• Assets (Registered Products)
  • Registered recently

Homepage with Visual Navigator with example settings for the buttons

Business Benefits:

• The customer self-service user will be visually triggered to check important notifications or take action.
• Proactive guidance on the portal for the end-user to navigate to relevant information.
• The DCS portal developer can design a more personalized portal experience.
• Customers and partners can speed up their Digital Customer Service portal implementation with out-of-the-box components, pages, integration and automation.

Steps to Enable

Using our latest 25D Digital Customer Service Reference Template, this feature is automatically available.  See component documentation in Visual Builder.

Tips And Considerations

Using our latest Digital Customer Service Reference Template, this feature is automatically available.

Key Resources

• Playbook How do I enable Digital Customer Service
• See detailed component documentation in Visual Builder.

Access Requirements

Sign in to the Oracle Visual Builder editor as a user with the Developer role to design your DCS portal experience.