Add Fusion Interviews to Help Desk articles

Insert Fusion Interviews based on the Troubleshooting template into both your HR Help Desk and Internal Help Desk articles. 

Troubleshooting Interviews allow you to encapsulate your wisdom into a succinct tree of diagnostic questions that can lead users to the solutions they are looking for.  Adding them to articles means that as your users search they will find the Interviews that are relevant to the issue they are experiencing.  Additionally this gives you an opportunity to add context around your Interviews that may not be possible or useful everywhere the Interviews will be displayed.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

Other interview templates

While it is possible to insert Fusion Interviews based on other templates (such as Grievances and Surveys), they will not render in knowledge articles because they lack contextual data required by these templates.

Roles

Make sure to review the complimentary What's New 25D to understand all of the role/permission aspects of being able to view and maintain Troubleshooting Interviews for Help Desk. 

Knowledge Manager has been updated to be able to view both HR and Internal Help Desk Interviews.

Knowledge Author HCM has been updated to be able to see HR Help Desk Interviews.