The workflow model for a request may be configured with a request or claim duration interval to control automatic handling of the request by a governance workflow based on an estimated amount of time expected for a particular type of request.
Request Duration––Indicates the expected number of days that a request should take to be approved and committed. After the age of a request exceeds the request durations, the request is marked as Overdue.
Claim Duration––Indicates the expected number of days that a request should be claimed for a workflow stage by a governance user. After the age of a request exceeds the claim duration, the request is automatically unclaimed to make it available for other assigned users to claim.
Note: | A value of zero for either option indicates that the Overdue and automatically Unclaimed functionality is disabled for the workflow model. |