The Request Monitoring dashboard displays key performance indicators as they relate to open Data Relationship Governance requests allowing you to identify bottlenecks and requests that are overdue or near due, and provides the ability to drill back into Data Relationship Governance requests to make changes to a request. This dashboard allows users to drill down to request level and transaction level detail. Users can further drill back into Data Relationship Governance to perform actions ( for example, a user can unclaim a request that is claimed and overdue so others within the assigned access group can claim and work on it.
This dashboard can be filtered by:
Model––A secured filter that displays only those models to which the user has Commit access. Data Managers can view all workflow models with in-flight requests.
Access Group––A filter that displays node access groups for which there are active requests
Version––A filter that displays only versions with active, in-flight requests
Submitter––A filter that displays all Submit stage users who have active in-flight requests
Start Date––Filters requests based on submit date
End Date––Filters requests based on submit date
Note: | Either the start date, end date, or both may be provided. |
The metrics displayed in the dashboard are dependent on the filter selections.
Metric | Description |
|---|---|
Summary Metrics | |
Open | Number of open requests |
Near Due | Number of requests due within 3 days |
Urgent | Number of requests marked urgent by a Submit stage user |
Escalated | Number of requests that have been either automatically escalated by the system or manually escalated by a participant. |
Overdue | Number of requests that are overdue. Derived based on a combination of submit date and the request duration (set at the model level). Participants may also set a Due Date tag in a request. When set, this date overrides workflow model defaults. If the request duration is not set, then the request is only included in this count if a Due Date has been set. |
Claimed | Number of claimed requests for the selected metric - Open, Near Due, Urgent, Escalated, or Overdue. |
Unclaimed | Number of unclaimed requests for the selected metric - Open, Near Due, Urgent, Escalated, or Overdue. |
Request Count by Stage | |
Requests | Number of requests in this stage |
Claimed | Number of claimed requests in this stage |
Unclaimed | Number of unclaimed requests in this stage |
Stage Type | Number of requests in each stage type, for example Submit, Approve, Commit. |
Request Count by User | |
Requests | Number of requests for this user |
Claimed | Number of claimed requests for this user |
Unclaimed | Number of unclaimed requests for this user |
Stage Type | Number of requests in each stage type, for example Submit, Approve, Commit, for this user |
Request Count by Model | |
Requests | Number of requests for this model |
Claimed | Number of claimed requests for this model |
Unclaimed | Number of unclaimed requests for this model |
Stage Type | Number of requests in each stage type, for example Submit, Approve, Commit, for this model |
Request Count by Access Group | |
Requests | Number of requests for this access group |
Claimed | Number of claimed requests for this access group |
Unclaimed | Number of unclaimed requests for this access group |
Stage Type | Number of requests in each stage type, for example Submit, Approve, Commit, for this access group |