Click-to-Call Getting Started Guide  HTML | PDF Describes how to perform setup tasks for your Click-to-Call service, including adding user accounts to your system, preparing the links customers use to initiate phone calls, specifying the operating hours of your call centers, and managing blacklists. Also includes information on viewing reports on Click-to-Call data. Click-to-Call Administrator Guide  HTML | PDF Describes how to perform maintenance and administrative functions for a running Click-to-Call environment. Includes information on managing links, setting up call routing, and configuring blacklist features. Also includes a list of cookies set by your Click-to-Call service. Click-to-Call API Overview  HTML | PDF Introduces the APIs included with Click-to-Call and explains how to use them with or without access to Webcare. Click-to-Call Server-Side Call Setup API Specification  HTML | PDF Describes how to use web services to initiate and end calls and to return information about the status of a call, for example the session ID associated with the call and the time when the current status began. Click-to-Call Template API Specification  HTML | PDF Describes how to use web services to create, modify, and delete call templates and to return the details of an existing template. Click-to-Call JavaScript API Specification  HTML | PDF Describes how to use the Call JavaScript API to create custom Click-to-Call GUIs and allow web-based chat clients to escalate a chat session to a telephone call. Click-to-Call Scheduled Interaction API Specification  HTML | PDF Describes how to use the Scheduled Interaction API for adding, modifying, getting, or deleting scheduled interactions, such as calls that need to be scheduled to start at a later time.

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