Placeholder Menu Items in Combo Meals

When ordering a combo meal or FPM, the customer might not be ready to order dessert when placing their initial order. The placeholder functionality allows the workstation operator to add the meal without knowing each of the menu items. Placeholder items can stand in for missing items until the workstation operator changes the placeholder item for the real one in a subsequent service round, as illustrated in the following figure.

You must configure a placeholder menu item as a conventional menu item (MI) including inserting a MI master, MI definition and a $0.00 price record. Additionally, assign a MI class to its MI definition file using the placeholder option(s). Then add the placeholder menu item to each desired combo meal group (for example, combo sides) so that the application shows the placeholder item on the Child Orderer area of the screen. When the workstation operator selects the placeholder item, it occupies a place in the check to allow service total.

The workstation operator can replace the placeholder menu item at any time prior to tendering or closing the check. After replacing it with a valid item (as shown in the following figure), the workstation operator cannot change the item back to a placeholder item. However, the workstation operator can substitute with another valid item.