Understanding Pay at the Table

This section describes the brief process in which a guest can pay a check using a tablet device, and an overview for setting up Simphony’s Pay at the Table (PATT) features.

Guests can use PATT on the following handheld devices:
  • Oracle MICROS Table E-Series

  • Zebra MC40 (formerly the Motorola MC40) mobile device running on the Android mobile operating system and configured with either an integrated or external magnetic card reader.

After a dining room guest or hotel guest places an order, a server or room service staff member presents a tablet device containing the check to the guest, who can:
  • View the check

  • Add a tip or change the tip value

  • Select a different language

  • Share payment among several guests

  • Charge menu items to a credit card or room account

  • Swipe a credit card, or enter a room number and guest last name

  • Sign the check with electronic signature after card authorization

  • Enter a valid email address and receive a receipt electronically through email

When a guest charges payment to a room account, Simphony posts the total payment to the OPERA property management system (PMS). The front desk manager can view the payment and signature from PATT in:
  • Oracle Hospitality Reporting and Analytics using the Check Query and Audit and Analysis portlets

  • Oracle Hospitality Simphony Reports

Sales executives can demonstrate PATT features to clients without using a magnetic card or card reader.

Check images, including captured electronic signatures, are available through the Oracle Hospitality Reporting and Analytics Check Query and Audit and Analysis portlets.

Complete the following tasks to set up the PATT feature.
  • Configure the Tenders

  • Configure the Payment Drivers

  • Configure the Payment Modules

  • Create Pay at the Table Buttons for the POS Client

  • Configure Email Receipts

  • Configure Languages