Preface

Oracle Hospitality Simphony is a cloud-based Point-of-Sale (POS) solution that provides business management capabilities using a single tool with vast integration capabilities to property management systems, paperless kitchen display systems, credit card interfaces, and reporting applications.

Purpose

This Configuration Guide provides instructions to set up Simphony version 2.9.

Audience

This document is intended for system administrators of Oracle Hospitality Simphony version 2.9.

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received and any associated log files

  • Screen shots of each step you take

Documentation

Product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/food-beverage/.

Simphony eLearning

The Simphony Learning Subscription provides additional product knowledge through interactive training, guided video tours, and helpful knowledge checks. After exploring the documentation library, use your Oracle Single Sign On to check out the Simphony learning opportunities at Hospitality Learning Subscriptions.

Revision History

Date Description of Change

October 2016

Initial publication

January 2017

Updates to publication for Simphony version 2.9.1

July 2017

Updates to publication for Simphony version 2.9.2

August 2017

  • Updates to the Screen Look Up (SLU) chapter

  • Updates to Configuring Tax Rates and Classes

  • Updates to publication regarding Zone configuration and Distribution

November 2017

Updates to publication for Simphony version 2.9.3

December 2017

  • Updates to Taxes for descriptions of Value Added Tax (VAT) and U.S. Inclusive Tax

  • Updates to Configuring a Printer for backup printer

  • Updates to Configuring Menu Item Classes for Next Page/Panel field

  • Updates to CAL chapter

February 2018

Updates to Configuring a Printer for Bluetooth Printer Number of Columns

March 2018

Updates to Adding a Workstation

May 2018

Removed Configuring Menu Item Availability from the EMC

July 2018

  • Updates to Chapter 36 - Check and Posting Service (CAPS) content, specifically the CAPS Configuration Tool section.

  • Updates to Chapter 13 - Taxes section by adding Tax Parameters content

  • Updates to Chapter 9 - POS Workstations content, specifically the Android Payment section.

August 2018

  • Removed CAL Installation Prerequisites for Windows Devices from Chapter 9 - POS Workstations.

  • Updated Creating a KDS Order Device, specifically backup printing for order devices (Step 4).

March 2019

Updates to Oracle Payment Interface (OPI) topic.

April 2019

Removed step from Configuring Decimal Quantity Menu Items.