Oracle CRM On Demand Desktop Customization Guide > XML Code for Service Request Types >

XML Code for the Service Request Type Example

The XML code is as follows:

<type id="Service Request" folder_type="10" display_name="Service Requests">
<form message_class="IPM.Contact.SBL.ServiceRequest" display_name="Service Request" icon="type_image:Service_Request:16" large_icon="type_image:Service_Request:32" >OnDemand ServiceRequest</form>
<custom_views default_name="#view_for_service_requests">
<view id="all_srv_request" name="Service Requests"></view>
</custom_views>
<field id="SRNumber">
<reader>
<mapi_user>
<user_field id="od SR Number" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od SR Number" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="AccountId">
<reader>
<mapi_user>
<user_field id="od AccountId" ol_field_type="1"></user_field>
<convertor>
<binary_hexstring/>
</convertor>
</mapi_user>
</reader>
<writer>
<multiwriter>
<outlook_user>
<user_field id="od AccountId" ol_field_type="1"></user_field>
<convertor>
<binary_hexstring/>
</convertor>
</outlook_user>
<link_fields>
<field from="AccountName" to="AccountName"></field>
</link_fields>
</multiwriter>
</writer>
</field>
<field id="AccountName">
<reader>
<mapi_user>
<user_field id="od Account Name" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od Account Name" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="ContactId">
<reader>
<mapi_user>
<user_field id="od ContactId" ol_field_type="1"></user_field>
<convertor>
<binary_hexstring/>
</convertor>
</mapi_user>
</reader>
<writer>
<multiwriter>
<outlook_user>
<user_field id="od ContactId" ol_field_type="1"></user_field>
<convertor>
<binary_hexstring/>
</convertor>
</outlook_user>
<link_fields>
<field from="ContactFirstName" to="ContactFirstName"></field>
<field from="ContactLastName" to="ContactLastName"></field>
<field from="WorkPhone" to="ContactWorkPhone"></field>
<field from="ContactEmail" to="ContactEmail"></field>
<field from="DisplayName" to="ContactName"></field>
</link_fields>
</multiwriter>
</writer>
</field>
<field id="ContactFirstName">
<reader>
<mapi_std>
<mapi_tag id="0x3A060000"></mapi_tag>
<convertor>
<string/>
</convertor>
</mapi_std>
</reader>
<writer>
<outlook_std>
<outlook_field id="CompanyName"></outlook_field>
<convertor>
<string/>
</convertor>
</outlook_std>
</writer>
</field>
<field id="ContactLastName">
<reader>
<mapi_std>
<mapi_tag id="0x3A110000"></mapi_tag>
<convertor>
<string/>
</convertor>
</mapi_std>
</reader>
<writer>
<outlook_std>
<outlook_field id="LastName"></outlook_field>
<convertor>
<string/>
</convertor>
</outlook_std>
</writer>
</field>
<field id="ContactWorkPhone">
<reader>
<mapi_user>
<user_field id="od ContactWorkPhone" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od ContactWorkPhone" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="ContactEmail">
<reader>
<mapi_user>
<user_field id="od ContactEmail" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od ContactEmail" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="ContactName">
<reader>
<mapi_user>
<user_field id="od ContactName" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od ContactName" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="Area">
<reader>
<mapi_user>
<user_field id="od Area" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od Area" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="Cause">
<reader>
<mapi_user>
<user_field id="od Cause" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od Cause" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="Type">
<reader>
<mapi_user>
<user_field id="od Type" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od Type" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="Source">
<reader>
<mapi_user>
<user_field id="od Source" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od Source" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="CurrencyCode">
<reader>
<mapi_user>
<user_field id="od CurrencyCode" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od CurrencyCode" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="Priority">
<reader>
<mapi_user>
<user_field id="od Priority" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od Priority" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="Status">
<reader>
<mapi_user>
<user_field id="od Status" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od Status" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="OwnerId">
<reader>
<mapi_user>
<user_field id="od OwnerId" ol_field_type="1"></user_field>
<convertor>
<binary_hexstring/>
</convertor>
</mapi_user>
</reader>
<writer>
<multiwriter>
<outlook_user>
<user_field id="od OwnerId" ol_field_type="1"></user_field>
<convertor>
<binary_hexstring/>
</convertor>
</outlook_user>
<link_fields>
<field from="FullName" to="OwnerFullName"></field>
</link_fields>
</multiwriter>
</writer>
</field>
<field id="OwnerFullName">
<reader>
<mapi_user>
<user_field id="od Owner Full Name" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od Owner Full Name" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="Subject">
<reader>
<mapi_user>
<user_field id="od Subject" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od Subject" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="Description">
<reader>
<mapi_user>
<user_field id="od Description" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od Description" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="ObjectState">
<reader>
<mapi_user>
<user_field id="od ObjectState" ol_field_type="3"/>
<convertor>
<integer/>
</convertor>
</mapi_user>
</reader>
<writer>
<multiwriter>
<outlook_user>
<user_field id="od ObjectState" ol_field_type="3"/>
<convertor>
<integer/>
</convertor>
</outlook_user>
<outlook_std>
<outlook_field id="User1"/>
<convertor>
<bitmask2string>
<rule mask="1" result="1" value="true"/>
<rule mask="1073741824" result="1073741824" value="true"/>
</bitmask2string>
</convertor>
</outlook_std>
<outlook_user>
<user_field id="od IndirectlyVisible" ol_field_type="6"/>
<convertor>
<bitmask2bool>
<condition mask="1" result="1" eq="true"/>
</bitmask2bool>
</convertor>
</outlook_user>
</multiwriter>
</writer>
</field>
<field id="StatusContact">
<reader>
<mapi_user>
<user_field id="od StatusContact" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od StatusContact" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="StatusAccount">
<reader>
<mapi_user>
<user_field id="od StatusAccount" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od StatusAccount" ol_field_type="1"></user_field>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="SuppressFileAs">
<reader>
<mapi_std>
<mapi_tag id="0x3A060000"></mapi_tag>
<convertor>
<string/>
</convertor>
</mapi_std>
</reader>
<writer>
<outlook_std>
<outlook_field id="FirstName"></outlook_field>
<convertor>
<string/>
</convertor>
</outlook_std>
</writer>
</field>
</type>