Oracle CRM On Demand Desktop Administration Guide > Administering Oracle CRM On Demand Desktop > Changing the Behavior of Oracle CRM On Demand Desktop >

Controlling How Oracle CRM On Demand Desktop Converts Contacts

By default, the CRM On Demand Desktop Assistant prompts the user to convert Microsoft Outlook contacts to Oracle CRM On Demand contacts. You can suppress this feature by completing the following procedure. Suppressing the feature leaves the contact records unconverted.

To control how Oracle CRM On Demand Desktop converts contacts

1. Use an XML editor to open the platform_configuration.xml file.

   For more information, see Files in the Customization Package.

2. Add the following code to the platform element:

   <initialization_script>
       <![CDATA[
       application.settings.set("FRA:SuppressConvertItemsMsgBox", "true");
       ]]>
   </initialization_script>