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About Authentication and License Allotment

To establish an authenticated session with Oracle CRM On Demand, users must have valid login credentials to Oracle CRM On Demand, with the following Web services privileges enabled:

• Enable Web Services Access
• Enable CRM Desktop Access

For more information on session management, see Oracle Web Services On Demand Guide.

The number of users that can be granted the Enable CRM Desktop privilege is limited to the number of Oracle CRM On Demand Desktop licenses that have been provisioned for the company.

You can view license allocation and usage in the Service Allotment Administration section of the Company Administration page of Oracle CRM On Demand. To adjust your license allotment for Oracle CRM On Demand Desktop, contact Oracle Customer Care.